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Help Your Clients Avoid Long Presidents' Day Wait Times

posted Feb 9, 2014, 9:42 AM by Zaher Fallahi

The Internal Revenue Service needs your help during our busiest time of the year – the Presidents' Day holiday and week. During this time, especially the Tuesday following the holiday, we get many more phone calls than we do the rest of the year. We don’t want your clients to wait on hold unnecessarily – especially when they can get the information they need on without ever calling the IRS. Please remind your clients of the following regarding their refunds and Forms W-2:


Where’s My Refund? More than 90 percent of refunds are issued in less than 21 days. IRS representatives will not provide individual refund information over the telephone before then. Your clients can easily track their refunds by using the Where’s My Refund tool.  It’s available on Where’s My Refund? provides the most up-to-date information available.


I didn’t get my W-2. Employers are required to send to their employees a Form W-2, Statement of Earnings, by Jan. 31. Your clients should allow enough time for the form to be mailed to their address of record. If they do not receive a W-2 by mid-February, they should make their first call to the employer. They should make sure the employer has their correct address. After exhausting options with employers, they can contact the IRS, and IRS will send a letter to the employer. However, we urge your clients to call the IRS after Presidents' Day week to avoid long wait times.


If you need assistance with your tax preparation, accounting, payroll processing, tax planning, and the IRS representation including disclosure of your undeclared foreign bank accounts, please contact the Los Angeles & Orange County CPA, Zaher Fallahi, at (310) 719-1040 (Los Angeles) or (714) 546-4272 (Orange County), or e-mail to